Brightening Treatment Duo

At VitaLumé Skin, we want you to feel confident with your purchase. If you are not fully satisfied, we offer a 30-day return policy.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in acceptable condition. Items should be unused, unopened when possible, and in their original packaging.

How to Start a Return

To request a return, please contact us at:

support@vitalumeskin.com

Please include:

* Your full name
* Order number
* Email address used at checkout
* Reason for return
* Photos of the item, if applicable

Once your return request is reviewed, we will provide instructions on how to proceed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a damaged item.

We recommend using a trackable shipping method when sending back a return. VitaLumé Skin is not responsible for return packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@vitalumeskin.com with your order number and photos of the issue.

We will review the situation and work to make it right.

Non-Returnable Items

For hygiene and safety reasons, certain skincare and beauty items may not be eligible for return if they have been opened, used, damaged after delivery, or are not in their original condition.

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Final sale items, promotional items, and gift cards may also be non-returnable unless required by law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow several business days for your bank or payment provider to post the refund.

Original shipping fees may not be refundable unless the return is due to our error.

Exchanges

If you need a replacement for a damaged, defective, or incorrect item, please contact us at support@vitalumeskin.com with your order details.

Thank you for shopping with VitaLumé Skin. We want your order to arrive safely and as quickly as possible.

Order Processing Time

We process orders within 24–48 hours after the order is placed.

Orders are processed Monday through Friday. We are closed Saturday and Sunday. 
Please note that processing time is separate from shipping time.

Domestic Shipping

Domestic orders are shipped using trusted carriers such as USPS and UPS.

Estimated shipping times typically range from 3–7 business days after the order has been processed and shipped.

Delivery times may vary depending on the customer’s location, carrier delays, weather conditions, holidays, and other factors outside of our control.

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Tracking Information

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Please allow time for tracking updates to appear after your order has been shipped. In some cases, tracking may take 24–48 hours to update in the carrier’s system.

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Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. VitaLumé Skin is not responsible for delays or lost packages caused by incorrect or incomplete shipping information entered at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once processing has started.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking number. You may also contact us, and we will do our best to help guide you through the next steps.