Thank you for shopping with VitaLumé Skin. We want your order to arrive safely and as quickly as possible.
Order Processing Time
We process orders within 24–48 hours after the order is placed.
Orders are processed Monday through Friday. We are closed Saturday and Sunday.
Please note that processing time is separate from shipping time.
Domestic Shipping
Domestic orders are shipped using trusted carriers such as USPS and UPS.
Estimated shipping times typically range from 3–7 business days after the order has been processed and shipped.
Delivery times may vary depending on the customer’s location, carrier delays, weather conditions, holidays, and other factors outside of our control.
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Tracking Information
Once your order has shipped, tracking information will be sent to the email address used at checkout.
Please allow time for tracking updates to appear after your order has been shipped. In some cases, tracking may take 24–48 hours to update in the carrier’s system.
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Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order. VitaLumé Skin is not responsible for delays or lost packages caused by incorrect or incomplete shipping information entered at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once processing has started.
Lost, Delayed, or Stolen Packages
Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking number. You may also contact us, and we will do our best to help guide you through the next steps.