At VitaLumé Skin, we want you to feel confident with your purchase. If you are not fully satisfied, we offer a 30-day return policy.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be returned in acceptable condition. Items should be unused, unopened when possible, and in their original packaging.
How to Start a Return
To request a return, please contact us at:
support@vitalumeskin.com
Please include:
* Your full name
* Order number
* Email address used at checkout
* Reason for return
* Photos of the item, if applicable
Once your return request is reviewed, we will provide instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a damaged item.
We recommend using a trackable shipping method when sending back a return. VitaLumé Skin is not responsible for return packages that are lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@vitalumeskin.com with your order number and photos of the issue.
We will review the situation and work to make it right.
Non-Returnable Items
For hygiene and safety reasons, certain skincare and beauty items may not be eligible for return if they have been opened, used, damaged after delivery, or are not in their original condition.
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Final sale items, promotional items, and gift cards may also be non-returnable unless required by law.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow several business days for your bank or payment provider to post the refund.
Original shipping fees may not be refundable unless the return is due to our error.
Exchanges
If you need a replacement for a damaged, defective, or incorrect item, please contact us at support@vitalumeskin.com with your order details.